Can you help me fix the following issues?

• 

  tbalandry · Member · Sep 3, 2013 at 3:37 pm

  • Copy link
  • Add topic to favorites

  Some pages in the admin section of the site are not loading completely: formatting is broken as if stylesheets aren’t loading. As an administrator, I should be able to edit all posts but some posts show no content when I try to edit. Examples are below. I can provide screenshots if needed.

  Broken stylesheet? Does not load completely
  https://tbalawlaunch.wordpress.com/wp-admin/index.php

  This post cannot be edited. The edit window is blank and shows zero word count
  http://tbalawlaunch.wordpress.com/2013/09/02/the-conscious-endeavor/

  Overall, the site seems to be loading slower than normal. A quick check of our Internet connection speed shows that our download speed is 10.19 Mbps. That should be plenty of bandwidth.

  Running OSX 10.6.8 with FF 23.01 and Safari 5.1.9 and both browsers have this problem.

  Please advise.
  Landry

  The blog I need help with is: (visible only to logged in users)

• 

  tbalandry · Member · Sep 3, 2013 at 3:41 pm

  • Copy link

  Note: There seem to be more problems in Safari than Firefox. Most admin pages will not load in Safari at all.

• 

  tbalandry · Member · Sep 3, 2013 at 4:56 pm

  • Copy link

  Users are reporting additional problems:

  I tried to update my profile and add my photo last night. The upload function for the picture got stuck in an endless loop and prevented the update profile feature from working. The picture function has been very difficult for me to work with. I have not yet posted to the blog but hope to do that in the next couple of days.

• 

  timethief · Member · Sep 3, 2013 at 5:00 pm

  • Copy link

  If you do not see the blog here http://en.support.wordpress.com/my-blogs/ then
  follow this guide > http://en.support.wordpress.com/my-blogs/#my-blogs-dashboard-visibility

  If you have lost your log-in information you can visit https://en.wordpress.com/wp-login.php?action=lostpassword
  and if required click the “Need More Help” link and complete the form for account recovery.

  1. If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.

  2. If you are using an IE browser in compatibility mode please disable that mode. http://www.sevenforums.com/tutorials/1196-internet-explorer-compatibility-view-turn-off.html

  3. If you are running one of the browsers and versions listed at http://browsehappy.com/

  (a) Try clearing your browser’s cache http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050

  If applicable see here for instructions on how to clear the cache for Chrome and Safari on the iPad:

  http://browsers.about.com/od/howtousemobilebrowser1/ss/safari-ipad-clear-cache.htm

  http://browsers.about.com/od/howtousemobilebrowser1/ss/How-To-Clear-Browsing-Data-In-Chrome-For-Ipad_6.htm

  (b) Make sure that you have both third-party cookies enabled and JavaScript enabled

  Preview Problems and Third-Party Cookies

  http://www.google.com/adsense/support/bin/answer.py?answer=12654

  (c) Disable all browser extensions or add-ons temporarily.

  (d) Try enabling HTTPS: http://en.support.wordpress.com/https/

  Add both *.wordpress.com and *.wp.com to your list of trusted sites under the Security tab. Make sure to uncheck the box for “Require server verification (https:) for all sites in this zone.” http://en.support.wordpress.com/https/#frequently-asked-questions

  4. Try using another browser.

  5. If you are not successful let us know:
  (a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
  (b) Exactly which browser (and version of it) you’re using by checking here if necessary http://www.whatbrowser.org/
  (c) And what any error reports you receive state.

• 

  timethief · Member · Sep 3, 2013 at 5:05 pm

  • Copy link

  … Running OSX 10.6.8 with FF 23.01 and Safari 5.1.9 and both browsers have this problem. … Note: There seem to be more problems in Safari than Firefox. Most admin pages will not load in Safari at all.

  Thanks for your browser details. I’ll tag this thread for Staff assistance. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

  Overall, the site seems to be loading slower than normal. A quick check of our Internet connection speed shows that our download speed is 10.19 Mbps. That should be plenty of bandwidth.

  Your website is faster than 57% of all tested websites.
  report here > http://tools.pingdom.com/fpt/#!/ciMNpM/http://tbalawlaunch.wordpress.com/
  That would not make me happy at all. I would immediately read that report and act to reduce the page loading time.

  These are the ways to reduce page loading time:
  1. Edit posts and insert “the more tag” so only excerpts appear on the fort page. http://en.support.wordpress.com/splitting-content/more-tag/

  2. Reduce the number of posts appearing on the front page here > Settings > Reading
  Blog pages show at most _ posts

  3. Reduce the number of images and or media embeds displayed and/or make them smaller.

  4. Reduce the number of widgets in the sidebar and footer areas.

• 

  timethief · Member · Sep 3, 2013 at 5:08 pm

  • Copy link

  Users are reporting additional problems: …

  Dud they use this guide?
  http://en.support.wordpress.com/avatars/gravatars/
  Have they reported their issue to Gravatar support?
  http://en.gravatar.com/site/contact-us/

• 

  timethief · Member · Sep 3, 2013 at 5:08 pm

  • Copy link

  Dud = Did

• 

  timethief · Member · Sep 3, 2013 at 5:10 pm

  • Copy link

  Broken stylesheet? Does not load completely
  https://tbalawlaunch.wordpress.com/wp-admin/index.php

  This post cannot be edited. The edit window is blank and shows zero word count
  http://tbalawlaunch.wordpress.com/2013/09/02/the-conscious-endeavor/

  Thanks for your error report links. Staff will deal with them when they respond.

• 

  tbalandry · Member · Sep 3, 2013 at 5:19 pm

  • Copy link

  Thank for the tips.

  I’ve tried everything on that list. The site is built with minimal images (at small sizes) and widgets. With the exception of the one post that I’ve not been able to edit, they all have a <more> tag so that only the first paragraph of the posts are displayed on the home page.

  Here are my ping results. They seem ok to me:
  ping -c3 https://tbalawlaunch.wordpress.com
  PING lb.wordpress.com (72.233.2.58): 56 data bytes
  64 bytes from 72.233.2.58: icmp_seq=0 ttl=50 time=31.560 ms
  64 bytes from 72.233.2.58: icmp_seq=1 ttl=50 time=30.303 ms
  64 bytes from 72.233.2.58: icmp_seq=2 ttl=50 time=30.293 ms

  — lb.wordpress.com ping statistics —
  3 packets transmitted, 3 packets received, 0.0% packet loss
  round-trip min/avg/max/stddev = 30.293/30.719/31.560/0.595 ms

  I’ve run some other test on our network and that may be the source of some of the issues, but users accessing the site from outside our network have also reported problems with the site loading slowly or not at all.

  I’ll wait to hear from the staff regarding the issues.

  thanks
  LB

• 

  tbalandry · Member · Sep 3, 2013 at 5:21 pm

  • Copy link

  Problems with these links too. The first has a broken stylesheet. The second does not load at all: Neither FF nor Safari can find the gravitar.com server.

  Dud they use this guide?
  http://en.support.wordpress.com/avatars/gravatars/
  Have they reported their issue to Gravatar support?
  http://en.gravatar.com/site/contact-us/

  I’ve asked our IT to look into this as well.

  thanks
  LB

• 

  tbalandry · Member · Sep 3, 2013 at 5:27 pm

  • Copy link

  Thanks for turning me on to Pingdom. Did not know that site existed.

• 

  tbalandry · Member · Sep 3, 2013 at 5:35 pm

  • Copy link

  Update: I don’t know why or what happened, but most of the problems seem to be resolved now. Will let you know if anything changes.

  thanks again
  LB

• 

  timethief · Member · Sep 3, 2013 at 5:37 pm

  • Copy link

  I expect that was due to techy Staff working in the background. I assume that as your provided relevant specific and detailed information up front they had what they need to make the required fixes. :)

• 

  kardotim · Member · Sep 4, 2013 at 12:15 pm

  • Copy link

  I’m glad it’s been resolved now. Feel free to contact us if you have any other questions.