Can you help refund a renewal charge?

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  ejrad · Member · Feb 9, 2015 at 11:38 pm

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  I cancelled auto renewal prior to my one year purchase of the premium service because I’m switching to a new website builder. I was charged on my card and would like a refund.

  Thanks for your help!

  Cheers,

  Jeremiah Reiner

  The blog I need help with is: (visible only to logged in users)

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  thatrobyn · Member · Feb 10, 2015 at 1:03 am

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  Hey there, Jeremiah!

  I am happy to cancel your Premium upgrade and refund you. Before I do, I wanted to let you know that a full cancellation will also cancel your custom domain, rideabovedepression.com, as it is bundled into the features of your Premium upgrade.

  If this is all right with you, I can take action on this right away.

  If you want to keep using your rideabovedepression.com domain but you don’t want to use WordPress.com anymore, you don’t have to cancel it. Instead, you can continue using the domain by connecting it to a site hosted with another provider:

  http://en.support.wordpress.com/domains/move-domain/

  However, if you don’t want this domain at all, I can cancel and remove it from your account for you.

  Before I do, you should know that when we cancel a domain, it can take up to several weeks to be released by our registrar.

  **We can’t guarantee that you will ever be able to purchase rideabovedepression.com again once canceled, so please keep this in mind.**

  If you decide to keep it, I can cancel the Premium upgrade, minus the domain renewal cost ($18 or $26 if you want to keep your private registration).

  I won’t do anything until I hear from you, as I don’t want to take any irreversible action without confirmation.

  Looking forward to hearing from you. Thanks very much.