Can you please help me disconnect my site from Jetpack?

  • Unknown's avatar
    coordinator288 · Member ·

    I just installed Jetpack, and now I can’t access my WordPress.org site. I keep getting the message: ‘Fatal error: Allowed memory size of 41943040 bytes exhausted (tried to allocate 30720 bytes) in /data/21/2/92/97/2092423/user/2294298/htdocs/wordpress1/wp-admin/includes/plugin.php on line 1614’ with a variety of numbers in both the ‘tried to allocate’ part and the ‘line’ part.
    I tried to disconnect via my WordPress.com account, but it says I don’t have access. Please help!

  • Unknown's avatar
    thistimethisspace · Member ·

    WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

    Note that Jetpack is a plugin used by WordPress.ORG bloggers to achieve parity with what we already have built in to WordPress.COM blogs. Therefore, you may want to share you solution on the Jetapack support forum at WordPress.ORG.

    re: Jetpack support
    Some Jetpack solutions are here http://jetpack.me/support/
    Others are in the Jetpack support forum at WordPress.org
    http://wordpress.org/support/plugin/jetpack
    However, if you can’t find help at either one then you can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

    See also this guide to Disconnect Jetpack Sites http://en.support.wordpress.com/disconnect-jetpack-sites/

    Also note that for WordPress.ORG issues, if you don’t have a username account at WordPress.ORG click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, so you can post to the support forums there.

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