Can you please help me migrate wordpress.com followers to my wordpress.org blog?
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Hi there!
I’m looking to migrate my wordpress.com followers to my wordpress.org account. The forums say to contact wordpress.co support to do this.
My user ID in both wordpress.com and wordpress.org is theliteraryman. The wordpress blog is theliteraryman.wordpress.com and the .org site is LiteraryMan.com
Thank you!
The blog I need help with is: (visible only to logged in users)
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Hello!
The wordpress blog is theliteraryman.wordpress.com and the .org site is LiteraryMan.com
Great. I’ve started the migration from your WordPress.com site to your self-hosted site at LiteraryMan.com. There may be a slight delay while that happens, later today you should see everything in it’s right place. :)
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Hi there!
So it looks like the followers appear in the dashboard, but they don’t actually receive the emails to posts when published.
Any chance this was missed in the migration? Or anything else we can do to turn it back on?
Thank you!
Steve
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Hi Steve,
When followers are moved to a self-hosted blog, your email followers will continue to receive email updates, and your WordPress.com followers will continue to see your new posts in the Reader. However, the WordPress.com followers won’t automatically get those posts via email. If your WordPress.com followers would like to receive email updates, as well, they can subscribe via email on your new blog.
Please let me know if you have any questions about that!
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Thanks Rachel! Makes sense: the problem is that no one is getting emails about the new posts. Before I updated the theme couple weeks back, everybody was getting an email whenever a new post was up. Any way we can turn that back on? Thanks so much!
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While the followers were still on your WordPress.com site, they were getting email updates — however, there isn’t a way to just turn that on now that they’re moved over to your self-hosted site. (That’s why they’ll need to sign up for email updates again there.) Sorry for not warning you about that before the move!
If you’d like, we can move all your followers to the WordPress.com site temporarily. You can post an update to let them know they’ll need to subscribe on the self-hosted site if they want to keep getting email updates, and then we can move them back to the self-hosted site once again. Let me know if you’d like to try that.
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Hi Rachel,
Sorry for the delay in responding! I know it’s worked in the past, so let me see if I can articulate the history of the email issue:
1. Originally, site was only on WordPress.Com and email worked fine.
2. About 18 months ago, we moved to WordPress.org with LaVerde theme and I submitted support ticket to migrate .Com followers over to the new site.
3. The support dude Macmanx was able to do this for me and responded in this forum saying it was all set: https://en.forums.wordpress.com/topic/how-can-i-import-my-wordpresscom-followers-to-my-new-wordpressorg-blog?replies=4#post-11709054. Now that I’ve switched to a new theme, I believe I just need the same action done again that Macmanx did in the forum above (migrating the email subscribers from wordpress.com to LiteraryMan.com hosted with wordpress.org
Sorry for being such a pain! Just trying to get the new posts to be sent out to the followers the way they were before I upgraded the theme.
Thank you!!!
Steve
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Hi Steve,
Switching themes doesn’t change anything for your subscribers — all of your subscribers were moved to literaryman.com and they’ll stay there even if you make changes to the blog’s appearance/theme. You can see a list of those subscribers under Jetpack → Site Stats in the dashboard at literaryman.com.
Please let me know if you have any questions about that. :)
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Thanks Rachel! Confirmed that the subscribers are there in my JetPack, however they are not receiving email notification when new posts are published. They were receiving email notification before I switched themes, so I know that it’s technically possible.
Does that help clarify the problem? Just trying to have the site send out emails to all the followers. I know that this is possible to be fixed because I’ve made this same request before here:
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Hi Steve,
Can you give me a couple examples of email addresses for subscribers who aren’t receiving the email notifications? Changing your site’s theme shouldn’t cause any trouble with subscriber notifications, but it’s possible something else is going on here. I can use those email addresses to investigate the issue further on this end.
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Sure! Thanks Rachel. I’m sending you positive karma vibes for your infinite patience with me on this. I did a little more research and determined what might be causing the problem:
1. Issue one: no emails go out from LiteraryMan.com hosted at wordpress.org; my own email address (email visible only to moderators and staff) used to receive email updates
2. Issue two: the 1485 wordpress.com followers are still listed in my .org site, however, in theliteraryman.wordpress.com they are no longer there.
So it looks like they were migrated over to .org, but perhaps deleted from .com so emails don’t go out to the .com subscribers?
I’m guessing the wordpress.com subscribers have to be loaded into the theliteraryman.wordpress.com site AND the LiteraryMan.com hosted with .org site in order to receive the notifications.
Does that help at all?
As always. thank you! I would send screenshots if it helped :)
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Thanks for those details, Steve! I check your email address ((email visible only to moderators and staff)) and you’re currently blocking email notifications from WordPress.com. That means you won’t get any emails from blogs you follow on WordPress.com or via Jetpack, which is why you aren’t getting the emails from your site.
You can change that in your notification settings here:
https://wordpress.com/settings/notifications/
At the bottom of that page, you can uncheck the box next to “Block all email updates from blogs you’re following on WordPress.com” and save that change. Please let me know if that fixes it for you! :)
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Thanks, confirmed that emails are now going out to email-only subscribers. Any thoughts on the disappearance of the .com followers who still show up in the .org subscriber list?
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We transferred all of your followers from the WordPress.com site to the self-hosted WordPress.org site, which means none of them are left on the WordPress.com site. That’s how it should be. :) The Jetpack plugin on your WordPress.org site is what makes the email subscription service work for your subscribers there.
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That makes sense. Also confirms my suspicion that JetPack is the issue. I know the followers are not receiving emails because my personal wordpress.com email (email visible only to moderators and staff) does not receive the new posts.
So I went and took a look at Jetpack. Noticed that the sharing functionality is also not working. It gave me the following error message when I tried to connect Facebook share:
“Something which should never happen, happened. Sorry about that. If you try again, maybe it will work.
Error code: -32601″
I have a feeling this error is what’s causing the entire issue. Any idea what this error message means?
To recreate, I went to Settings > Sharing > Connect (Facebook)
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Also tried removing Jetpack completely then reinstalling and just got same error message. . .
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Thanks for letting me know about that error message. I checked your website in the Jetpack debugger, and it’s returning an error:
http://jetpack.me/support/debug/?url=http://literaryman.com/
Are you by any chance using the Varnish caching engine, or is your web host using it? That can cause the communication error we’re seeing. If so, this guide may help:
https://href.li/?http://usefulmix.com/wordpress-nginx-varnish-jetpack-xml_rpc-32700-glitch-fix/
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Hi Rachel, thanks again for your neverending help on this! We were able to resolve the Jetpack issue by updating the Varnich caching engine, so the social sharing now works.
However, the wordpress.com followers are still not receiving email notification when new posts are published. The “email only” publishers do receive this email, but (email visible only to moderators and staff) of theliteraryman.wordpress.com for instance is not receiving an email notification.
Is there any way to confirm that emails are going out to wordpress.com followers or not?
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When your followers were moved from your WordPress.com site to your Jetpack-enabled site, WordPress.com followers stopped being sent email notifications. Only email subscribers continued to receive email notifications. (That’s a side-effect of moving your followers to a Jetpack-enabled site, as mentioned here: Moving Your Subscribers)
WordPress.com followers will only see your new blog posts in the Reader. They’ll need to subscribe via email on the new site in order to keep receiving email notifications.
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