cancalled subscription

• 

  idesignwebsitecoza · Member · Sep 20, 2017 at 10:51 pm

  • Copy link
  • Add topic to favorites

  when will my refund be transferred to my account?

  The blog I need help with is: (visible only to logged in users)

• 

  timethief · Member · Sep 20, 2017 at 10:55 pm

  • Copy link

  When did you cancel the upgrade and apply for the refund?

  Refunds and cancelling upgrades
  There are no prorated refunds. Refunds https://en.support.wordpress.com/refunds/ are time limited.
  • WordPress.com provides a 30-day refund from date of purchase on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
  • The refund period for Domain Registrations and Renewals is 48 hours.
  • It takes from 1 – 2 weeks or 7 – 10 business days for the refund to be received after canceling an upgrade and requesting one.

  You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Canceling and refunding purchases http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  Canceling domains
  It is important to know that cancelled domains are not released by the registrar immediately. Also note that here’s no guarantee you’ll be able to use a domain again as it may be sold to someone else. Therefore you should cancel a domain, if and only if, you are sure you do not wish to use it again.

  If that does not resolve your issue. Provide the following first:

  The URL of the domain in question.
  The username account that registered the site in question and purchased any upgrades for it.
  Whether or not you wish to use the domain on another site.

• 

  timethief · Member · Sep 20, 2017 at 10:58 pm

  • Copy link

  This thread is tagged with modlook for Staff assistance. https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Please subscribe to this thread so you are notified by email when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

• 

  gemmacevans · Member · Sep 21, 2017 at 8:19 am

  • Copy link

  Hi idesignwebsitecoza,

  I’ve checked your account and $17.88 was refunded on 2017-09-18. The domain cost hadn’t yet been refunded so I’ve just done that for you. There is a copy of the refund receipt in your Billing History here:

  https://wordpress.com/me/purchases/billing

  Refunds usually take 7-14 business days to show on your statement, so you can expect to receive the money around that time.

  Please let me know if you need any further help.