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  john1280 · Member · Jan 15, 2016 at 10:37 pm

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  REFUND

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  timethief · Member · Jan 15, 2016 at 10:41 pm

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  Atop creating new threads.

  Every time you post into a thread here there is a record of that found by clicking the member link under your username in any forum thread.
  https://en.forums.wordpress.com/profile/john1280

  4 days ago I answered you here https://en.forums.wordpress.com/profile/timethief

  3 minutes ago I answered you here https://en.forums.wordpress.com/topic/cancel-166?replies=2#post-2538226

  Stop creating duplicate threads ad reply to the ones have already answered you in please.

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  timethief · Member · Jan 15, 2016 at 10:43 pm

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  EDIT: 4 days ago I answered you here https://en.forums.wordpress.com/topic/website-builder-2?replies=2#post-2534022

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  timethief · Member · Jan 15, 2016 at 10:46 pm

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  Which upgrade?

  What is the domain URL please?

  Exactly which username account purchased the upgrade?

  Exactly which underlying .wordpress.COM blog was the upgrade purchased for?

  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.

  The refund period for Domain Registrations and Renewals is 48 hours. https://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  Note: It takes from 1 – 2 weeks for the refund to be received.

  Provided you are logged in under the exact same username account that purchased the upgrade, and you are within the allowed time frame for refunds, you can cancel and request a refund from your dashboard > Store > My Upgrades. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  Note these two locations please:

  Dashboard > Store > My Upgrades
  https://en.support.wordpress.com/my-upgrades/

  Dashboard > Store > Billing History
  https://en.support.wordpress.com/billing-history/

  Note that when we need Staff help with issues Volunteers cannot resolve we type modlook into the sidebar tags on our forum threads. I did that for you so the domain URL will not be lost.

  From the support docs: How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

  Then we subscribe to this thread so we are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  carinapilar · Member · Jan 16, 2016 at 1:15 am

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  Hello john1280!

  Like @timethief said, please, stop creating new duplicated threads. We need more information to be able to help you. And you can check the support docs posted here.

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  nepantlera1 · Member · Jan 16, 2016 at 3:09 pm

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  @carinapilar ,

  I also am having trouble getting a refund right now on your website. Here are the steps I followed, and what happened:

  If you are unsure about canceling or have any questions about this purchase, please contact support.
  Contact Support
  What am I canceling?
  Domain Registration (nepantleras.com) for Nepantleras.
  Manage Domains

  Do I get a refund?
  Yes! You are canceling this purchase within the 2 day refund period. Once you confirm, your card will be refunded $26 USD. Learn more.

  So I clicked cancel and refund and the next page said…

  “This upgrade cannot be cancelled.”

  Please help! Thanks.

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  carinapilar · Member · Jan 18, 2016 at 11:49 am

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  Hello @nepantlera1!

  I’m going to follow up with you at the topic you have created: https://en.forums.wordpress.com/topic/system-doesnt-allow-me-to-cancel-and-get-refund.