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• 

  klange2014 · Member · Oct 19, 2016 at 8:29 am

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  Please cancel the following purchase:
  RECEIPT ID
  (redacted)
  TRANSACTION ID
  (redacted)
  PAYMENT METHOD
  (redacted)
  BILLING DETAILS
  Kristine Lange
  (email redacted)

  Thank-you,
  Kristine

  The blog I need help with is: (visible only to logged in users)

• 

  staff-zinnia · Staff · Oct 19, 2016 at 4:20 pm

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  Hi Kristine –

  I closed your duplicate thread. Whenever you need help on WordPress.com you’ll get in touch via our contact form. If you have upgrades on your account then you’ll have the option to get in touch via live chat or private email.

  The purchase that you’ve inquired about was cancelled on 10/12/16.

  It looks like there was a glitch in the refund process. Your original purchase price was C$108.44 and only C$65.88 was refunded. I’ve processed a refund for the remaining C$42.56.

  The refund may take up to 7 business days to post back into your account.

  Please remember that these are public support forums. Anyone with a WordPress.com user account has access to the information posted here. It is best to refrain from posting any personal details. If these details are needed we would send you an email to collect them.

  Please let me know if there’s anything else I can help with.