Cancel

  • Unknown's avatar
    richardfarrester · Member ·

    So how do you cancel a plan you’ve not used and get a refund?

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    Refund requests have time limitations.

    Refunds
    WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.

    Note: It takes from 1 – 2 weeks for the refund to be received.

    Canceling upgrades
    You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  • Unknown's avatar
    richardfarrester · Member ·

    Unfortunately, this isn’t helpful. My account shows as “free” – so there is no ‘upgrade’ option available. However, my credit card has been charged by WordPress and I have no way to speak with anyone about this.

    Help!

  • Unknown's avatar
    timethief · Member ·

    Automattic Inc. https://automattic.com/ owns WordPress.com and other products like Akismet and VaultPress, etc. so this could be a charge related to one of them.

    It’s important to know that each charge is sent to the registered email address for each username account, so if you have more than one username account that could be confusing you.

    Also if you have a wordpress.org account and a wordpress.com account that could be confusing you.

    Are you referring to a specific website? If so then what is the exact URL starting with http:// of the site you refer to please?

    To address any and all billing issues like this one we can click https://wpchrg.wordpress.com/ and we can also use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged

    This thread is also tagged for a Staff follow up. Subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

  • kokkieh · Staff ·

    Hi there,

    I don’t see any record of any upgrade having been purchased by the username you’re using to post here, and you don’t own any plans using this account.

    Please use the wpchrg link @timethief gave above to look up the transaction and contact us privately. Then we can help you sort this out.

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