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  doaneyipblog · Member · Mar 7, 2017 at 11:55 pm

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  I would like to cancel my plan, initially you have double charge my personal and premium plan, I only can do the premium plan cancellation, Could you help me to do the personal plan £30 also?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Mar 7, 2017 at 11:57 pm

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  re: Refunds
  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours. It takes from 1 – 2 weeks or 7 – 10 business days for the refund to be received.

  re: Canceling upgrades and disabling auto renew
  Every WordPress.COM blog has a sole owner. It is the person with the WordPress.COM username account who registered the blog under that username account and a single associated email address, and who is the original Admin of the blogs registered under that username account.

  You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  If you are not logged in under the correct username account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies prior to logging into another account

  1. What is the domain URL?
  2. What is the underlying .wordpress.com URL?
  3. Exactly which username account registered the underlying .wordpress.com blog and purchased the upgrade for it?
  4. When was the upgrade purchased?
  5. When did the refund request and upgrade cancellation, or the domain expiration take place?

  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  gemmacevans · Member · Mar 8, 2017 at 3:42 pm

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  Hello,

  Your account is showing you purchased a Personal plan and a Premium plan.

  The Premium plan was refunded on 07-Mar-2017. I’ve just refunded the Personal plan for you.

  Refunds usually take about a week to process and show up on your statement — although international refunds (outside the US) can take a little longer.

  You can view, print or email yourself a copy of the refund receipt from your Billing History here:

  https://wordpress.com/me/purchases/billing

  Let me know if you have any questions!