cancel
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I got this email and want to cancel but cannot find the location following the steps. I do not want to be charged, and I do not use this website or url. Thanks –
lizporterphotographyblog.com is about to be automatically renewed on October 6, 2016.
You will be charged $18.00 for this renewal in 30 days, on October 6, 2016.
You don’t have to do anything — this is just a reminder.
If you don’t want to renew, you can cancel this subscription at Me > Manage Purchases in your WordPress.com account.
For a limited time, you can upgrade to WordPress.com Premium for only $79.00.
Upgrade Now
If you have any problems or questions, please do not hesitate to contact Support.
This charge will appear on your statement as WPCHRG.COM.
The blog I need help with is: (visible only to logged in users)
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Every WordPress.COM blog has a sole owner. It is the person with the WordPress.COM username account who registered the blog under that username account and a single associated email address, and who is the original Admin of the blogs registered under that username account.
You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew.
If you are not logged in under the correct username account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies prior to logging into another account
You can manage all of your WordPress.com purchases by navigating to the Me section of WordPress.com and then choosing the option to Manage Purchases from the sidebar.
Select any purchase in order to view options for managing it. The options available will be different based on the upgrade you choose.
Canceling and Refunding Purchases
https://en.support.wordpress.com/manage-purchases/#canceling-and-refunding-purchasesRefunds https://en.support.wordpress.com/refunds/ are time limited.
WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours. It takes from 1 – 2 weeks or 7 – 10 business days for the refund to be received. -
Which username account and site URL does this relate to?
To address any and all billing issues like this one we can click https://wpchrg.wordpress.com/ and we can also use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged
This thread is also tagged for a Staff follow up. Subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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Hi there,
That email says your upgrade was due for renewal in October 2016, so that email was sent out in September of last year. Your domain to which that email refers has long since expired and been removed from our system. You don’t own that domain any more, and you have no other upgrades on WordPress.com.
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This was supposed to be an email to support to cancel for me. I didn’t realize it was going to a forum until it was too late :) Thanks everyone!
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