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  ilovelivingfoods · Member · Apr 20, 2017 at 7:15 pm

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  refund

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Apr 20, 2017 at 7:23 pm

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  1. What is the URL of the site with the upgrade?
  2. What do you want a refund for?
  3. When was the purchase made?
  4. Have you canceled the purchase?

  https://ilovelivingfoods.wordpress.com/ has not accessed since the registration June 15, 2012.

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  ilovelivingfoods · Member · Apr 20, 2017 at 7:47 pm

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  Never renewed the site but was charged a renewal free of $26.00 on 03-27-17. Need a refund. Site was paid for in 2015 but not renewed in 2016.
  https://ilovelivingfoods.wordpress.com/

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  timethief · Member · Apr 20, 2017 at 8:12 pm

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  Refunds https://en.support.wordpress.com/refunds/ are time limited.

  • WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
  • The refund period for Domain Registrations and Renewals is 48 hours.
  • It usually takes from 1 – 2 weeks or 7 – 10 business days for the refund to be received after canceling purchases. The length of time for receipt varies and international refunds may take longer.

  Every WordPress.COM blog has a sole owner. It is the person with the WordPress.COM username account who registered the blog under that username account and a single associated email address, and who is the original Admin of the blogs registered under that username account.

  You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew.

  If you are not logged in under the correct username account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies prior to logging into another account

  You can manage all of your WordPress.com purchases by navigating to the Me section of WordPress.com and then choosing the option to Manage Purchases from the sidebar.

  Select any purchase in order to view options for managing it. The options available will be different based on the upgrade you choose.

  Canceling and Refunding Purchases
  https://en.support.wordpress.com/manage-purchases/#canceling-and-refunding-purchases

  If you still need Staff help type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  supernovia · Staff · Apr 22, 2017 at 12:29 am

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  Hi @ilovelivingfoods, I see you cancelled the charge in 2016 and the domain was not renewed. I don’t see any recent activity on this account. Did you need help with a different account?