Cancel
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They renewed and took out $99 and now my bank account is negative. I’m a single mom and I want my money back. I can’t find any number to call so I’m gonna report is as an unauthorized charge since it’s impossible to call this company. Why can’t I talk to someone??!
The blog I need help with is: (visible only to logged in users)
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The site linked to your name is empty of content. Did you buy an upgraded plan for it a year ago that has now auto-renewed? Or have you another site? If you’re logged in to the correct site you can request a refund from “Manage Purchases”. That might work more smoothly than reporting an unauthorized charge.
PS: If you have an upgraded plan (and you must have if you’ve been charged) you can access live chat support if you’re logged in to the correct account.
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I’ve also tagged this thread for Staff.
Staff please also see now-closed thread at https://en.forums.wordpress.com/topic/cancel-309?replies=2#post-2928602
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Under purchases it only gives the option to upgrade. I’ve searched all over my settings and can’t find the option to cancel. I would rather go through WordPress but literally have no option to refund or cancel. And the “contact” support only lets me post to forums. It renewed my subscription today but I didn’t want to renew and thought I had set it to not do that. I disputed through PayPal for now since I don’t have the funds to cover the $99. I really wish they had a number to call. So frustrating.
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I’m logged in to the correct account as I only have one. No matter where I look I don’t have options to refund or cancel.
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It looks like the payment has been reversed via a dispute through Paypal. Once that happens, everything is out of our hands and you are at the mercy of Paypal’s dispute process.
If you can cancel the dispute, I can process the refund for you.
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Can you double check to make sure that it has been canceled? We’re still seeing it marked as a dispute on our end.
Normally you can ‘mark resolved’ on the dispute in your Paypal to close it and allow us to refund. Is that what you did?
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