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  • Unknown's avatar
    wearetheminters · Member ·

    I’m not sure why this was set up for an automatic renewal. And it also doesn’t expire until next month. Please reverse these charges.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    nicholasmiranda · Member ·

    Hi wearetheminters!

    I have added a modlook tag so a moderator can help you out with this.

    -Nick M.

  • Unknown's avatar
    timethief · Member ·

    @wearetheminters

    All support docs are at https://en.support.wordpress.com/ where the most prominent feature is the search box.

    Have you read relevant support doc?
    Auto Renew – All upgrades are setup to be automatically renewed by default. We’ll send you notification emails before charging your card, however we do automatically renew upgrades 30 days before their expiration date. Why? Since letting an upgrade expire may result in unwanted site changes to your site or loss of domains, we want to ensure that everything is taken care of in advance.

    If you prefer to renew your upgrades manually and wish to have Auto Renew disabled, please contact support for assistance. https://en.support.wordpress.com/manage-purchases/#auto-renew

  • Unknown's avatar
    timethief · Member ·

    I also note that this site https://wearetheminters.wordpress.com/ has no visible upgrades.

    To save you time we can try to determine relevant details such as which upgrade, which site URL and which username account is this about.

    How many username accounts and sites do you have? Maybe you failed to cancel one and disable auto renew.

    Canceling and Refunding Purchases
    https://en.support.wordpress.com/manage-purchases/#canceling-and-refunding-purchases

    Automattic Inc. https://automattic.com/ owns WordPress.com and other products like Akismet and VaultPress, etc. so this could be a charge related to one of them. It’s important to know that each charge is sent to the registered email address for each username account, so if you have more than one username account that could be confusing you. Also, if you have a wordpress.org account and a wordpress.com account that could be confusing you.

    To address any and all billing issues like this one we can click https://wpchrg.wordpress.com/ and we can also use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged

    Have you tried using that resource?

    Please subscribe to this thread so you are notified when Staff respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

  • supernovia · Staff ·

    Hi @wearetheminters, no problem; we can reverse the charges for you. Right now you’re disputing it through your bank, which ties things up a bit, but if you’ll close the dispute we can refund from our end.

    Please note as well: canceling a domain, or allowing it to expire, does not release the domain for re-use. If you need it for use at another host, let us know so we can get it restored before it goes into redemption.

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