Cancel

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  ybeltran · Member · Jul 31, 2017 at 5:24 pm

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  I want to cancel my subscription and cannot find the spot via Purchases and Upgrade. Please help.

  The blog I need help with is: (visible only to logged in users)

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  staff-theo · Staff · Jul 31, 2017 at 5:32 pm

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  Hi ybeltran,

  It looks like your current domain, rainbowinacloud.wordpress.com, is on the free plan, which does not need a subscription. If you wish to remove this domain, check out this support page here: https://en.support.wordpress.com/delete-site/

  If you’re referencing a different domain, to cancel your plan, log in, then visit the “Manage Purchases” page found at this link: https://wordpress.com/me/purchases

  Once on your profile’s Manage Purchases page, select the plan you wish to cancel, then click the “Remove” button at the bottom and follow the instructions from there.

  For more information on cancellations and refunds, please visit these links:
  https://en.support.wordpress.com/refunds/
  https://en.support.wordpress.com/cancel-domain/
  https://en.support.wordpress.com/faq-renewing-and-canceling/

  Let me know if this helps, and if you run into any problems, have any questions, or need any help with anything else related to WordPress.com, please feel free to reach out to us here.

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  jposternack · Member · Jul 31, 2017 at 5:57 pm

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  Thank you but the site I need help with is mostlylovenow.wordpress.com. It is listed under Jonathan Posternack but linked to my payment info. What can I do to cancel it?

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  staff-theo · Staff · Jul 31, 2017 at 6:13 pm

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  Hi jposternack,

  It looks like you’re working under multiple accounts. Are jposternack and ybeltran the same person?

  If so, make sure you’re signed in on the account that originally purchased the upgrade, then visit https://wordpress.com/me/purchases. Once there, you will be able to manage all of the purchases and payment options you’ve made on that account.

  When you’re on the profile’s Manage Purchases page, select the plan you wish to cancel, then click the “Remove” button at the bottom and follow the instructions from there.

  If you just wish to change the payment information on the account, follow the instructions on this page: https://en.support.wordpress.com/change-credit-card-details/

  Just in case, do you have access to the account that has your payment information on it? If not, please let me know, and I’ll tag this thread for further support from a Happiness Engineer.