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  33musicgroup · Member · Dec 10, 2018 at 5:43 pm

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  I sent you a message last year telling you to cancel my subscription as i do not use it but wordpress has again charged me via PayPal.
  I want th9s money refunded. I have already sent the claim to PayPal as well.

  The blog I need help with is: (visible only to logged in users)

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  charleybea · Member · Dec 10, 2018 at 11:56 pm

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  Hello @33musicgroup,

  You can start the refund process by following the directions on this page:

  Refund a Purchase

  I’ve tagged your post with ‘modlook’ so you should hear from staff shortly as well.

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  kokkieh · Staff · Dec 11, 2018 at 8:53 am

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  Hi there,

  The account you’re using to post here has never owned any upgrades on WordPress.com, and we don’t even have a credit card on file for you, so it’s not possible for us to have charged you.

  If you have another WordPress.com account that owns upgrades, please log in as that account and reply here to confirm, and we can take a look.

  Alternatively, you can try searching for the charge at https://wpchrg.wordpress.com/. You can also contact our billing support team directly from that page.

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  gemmacevans · Member · Dec 18, 2018 at 11:49 am

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  Hi 33musicgroup,

  You opened a new thread with more information so I’ve replied there:

  https://en.forums.wordpress.com/topic/i-asked-for-my-account-to-be-canceled-and-was-still-charged-i-want-a-refund/

  Please continue replying in the thread I linked to above (rather than opening a new one) so we can keep your support in one place — I’m closing this one.

  Thanks!