Cancel

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  mikeca21ccf67fc · Member · Apr 27, 2019 at 10:38 pm

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  I have a different account with you guys, (email visible only to moderators and staff). I have tried countless times reaching out to support off that account but no support screens will load. I need to cancel my $300/yr subscription off that account. Email me there, do whatever you need to do, I need that subscription canceled. It gets renewed on May 27th. I will not be paying that.

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  pdrw07 · Member · Apr 28, 2019 at 10:11 am

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  Hi there,

  To cancel a subscription, you can cancel the automatic renewal by following this instruction here:

  Manage Your Purchases

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  basaltrader · Member · May 1, 2019 at 9:48 pm

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  I appreciate the help but I can’t even do anything when I login it just looks like a gray screen and I can’t even click anything. I need to cancel this account but nothing works when I log in.

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  staff-doublebassd · Staff · May 1, 2019 at 9:57 pm

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  Hey there,

  Since you contacted us via your basaltrader account, you confirmed ownership. Therefore, I went ahead and disabled auto renew for you upgrades under this account. The Business Plan and mapping subscription will both naturally expire on 6/27 with no charge to your card.

  Please let me know if you have any other questions.

  Thanks!