Cancel

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  balcolnylive · Member · Mar 15, 2023 at 10:22 pm

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  I’m trying to cancel the subscription, and they tell me it will cancel after the renewal in April. I want to cancel it before.

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  staff-totoro · Staff · Mar 16, 2023 at 1:08 am

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  Hi there,

  I can confirm the last purchase I see on your @balcolnylive account was made on 04-14-2022, and it was cancelled and refunded the same day. You can confirm as well by looking at the two most recent receipts here: https://wordpress.com/me/purchases/billing/

  When a refund is issued the original upgrade is cancelled and removed from your account. You can confirm here there are no active subscriptions under your account, as you can see here: https://wordpress.com/me/purchases/

  Hope that helps. Please let us know if you have any more questions.