Cancel

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  mpannakan · Member · Apr 13, 2023 at 2:53 am

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  Please cancel everything. Domain and WordPress plan. It is the hardest site to navigate I have ever had. It does not link with the other add ons or sites you need to use. Crazy mess. All support tells you it’s someone else they just tell you ridiculous easy stuff as soon as you ask about the actual problem they pass you off saying it’s not WordPress. So I give up until you become user friendly or allow all sites to connect without clashing.

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · Apr 14, 2023 at 5:58 pm

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  Hi there,

  I would be happy to assist you in canceling your purchase. However, there is no history of purchases with the account you contacted us from. Do you happen to have another WordPress.com account? To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into canceling the subscription purchase.

  If you aren’t sure about the charge on your bank statement, you can fill out the form at wpchrg.com, and it will help you find the correct account along with what you were charged for. You can also reach out to billing support there directly.

  Let me know if you have any questions.

  Thanks!