Cancel a domain a client does not need should be handled by the client or not?

  • Unknown's avatar
    anthropoarthouse · Member ·

    Why your paying client can not cancel a domain without waiting for you to do it while his/her website is not functioning?

    Not being able to cancel a domain is a strategy to make clients renew the domains they do not need anymore , because you block their other websites?

    While their websites are not functioning until you have the time to answer to their questions and this can be very big deal in various moments, how should you pay the clients the compensations of their losses?

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    thistimethisspace · Member ·

    The site is here https://cineimpactallianceen.wordpress.com/

    The blog’s actual owner ie. the person who registered the site and purchased a domain mapping upgrade for it under their username account can log in here and there type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then please subscribe to this thread so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

  • Unknown's avatar
    anthropoarthouse · Member ·

    Thank you for your response.

    But please read carefully the name of the blog that needs help.

    The site that you mentioned as working is “cineimpactallianceEN.com”, which is the English version of the “cineimpactalliance.com” that does not function.

    In the above message it is written by the very automatic wordpress robot:

    “The blog I need help with is <<cineimpactalliance.com>>”

    The sites that are not functioning are “cineimpactalliance.com” and “cineimpact.wordpress.com”, although the domain and hosting is well paid for.

    Although it is well paid for it is blocked because we do not want to renew the domain “filmediadox.com”. I do not need it anymore and it is quite a problem that I can not cancel it myself and that until then , WordPress is blocking my paid for site and domain “cineimpactalliance.com”. I have noticed the same exact problem it is happening to other clients when they refuse to renew the domains that they do not need. Their paid for domains and sites get blocked until further notice which can take quite a lot of time and losses from the paying clients part . If there is not a very good reason for this, we can understand this policy as a way to force clients to renew domains that they do not need anymore in order to avoid their losses while they are in a hurry and waiting for a solution for days(in our case it is almost a week the problem is not solved). Which is an obvious policy that can be considered an abuse by the law.

    We just want to cancel the domains “filmediadox.com” and “anthropodox.com”. And we do not want to have wordpress associating and blocking our paid for domains and sites with domains that we do not want to renew. We know that good paying clients deserve good and fair services. Or if there is any justification for your abuse please let us know and understand before we make this issue too public already.

    Thank you for your support

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