cancel a plug in for a site I no longer have

  • Unknown's avatar
    pollybart · Member ·

    I’m being billed for something I do not have. Customer support is only available for a paid plan, but I don’t have that; but I’m still being billed.

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    carmochloe · Member ·

    If you’re seeing billing charges, this confirms you have an active paid plan which means you can definitely reach out to the support team by email. Please contact help@wordpress.com and they’ll be able to help investigate the billing situation and resolve any issues with your account.

    Keep in mind to include your site URL and any relevant billing information or screenshots when writing to the support team, as this will help them assist you more quickly.

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