Cancel account.

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  gailowendigitaldeltamarketingcom · Member · Sep 28, 2020 at 12:59 pm

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  I’ve just been charged a year’s subscription. I had no idea about this and I’ve never used it. It doesn’t show up in my purchases to cancel. Is there a number I can call to cancel my account and refund the money.

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  anukoola · Member · Sep 28, 2020 at 3:18 pm

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  Hi there,

  Can you please share your website URL so that we can assist you better?

  You have many support options: https://en.support.wordpress.com/help-support-options/

  Phone support is not offered on WordPress.com so you cannot call WordPress.com. Live chat and email is available to those with a plan.

  Please go through the below URL for more clarity on the refund policy:

  https://wordpress.com/support/manage-purchases/#refund-policy

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  staff-totoro · Staff · Sep 28, 2020 at 8:12 pm

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  @gailowendigitaldeltamarketingcom I do not see any upgrades under your account when I check here: https://wordpress.com/me/purchases/billing/

  Is it possible you created a second WordPress.com account under a different login?  Can you please fill out the form here to the best of your ability? https://wpchrg.wordpress.com/

  That will send a direct message to our billing support team, and from there they will reach out to you directly via email to work with you on a refund, thanks!