cancel account

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  jcmoss11 · Member · Jan 25, 2021 at 8:16 pm

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  I canceled my account in June 2020. I did not receive an email suggesting renewal, which I should not have since it was canceled) but my card was charged in January 2021. I disputed the charge. It was added back when Word Press send an email stating I requested a renewal which is not the case. What are my options?

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  staff-blorbo · Staff · Jan 25, 2021 at 9:24 pm

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  We definitely don’t have any cancellation requests logged under your account.

  Your Premium Plan for moss.education was renewed on December 24 since auto-renew was enabled on the plan.

  Typically, you can cancel and refund these via https://wordpress.com/me/purchases in accordance with our refund policy https://wordpress.com/support/manage-purchases/#refund-policy

  However, instead you initiated a chargeback dispute with your credit card provider: https://wordpress.com/support/payment/chargebacks/

  We can still issue a refund for this, but not while the chargeback dispute is active. Once you have canceled that dispute with your credit card provider, we’ll be happy to issue a refund.