Cancel Account

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  gduncombe3476 · Member · Jan 10, 2022 at 4:38 pm

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  I was just sent a bill for carequestinnovation.com We are no longer hosting our site on wprdpress.com Do not bill. Cancel account.

  I don’t have a site linked to this WordPress.com account

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  staff-sheva · Staff · Jan 10, 2022 at 6:18 pm

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  Hi @gduncombe3476,

  It looks like your Business plan for carequestinnovation.wpcomstaging.com auto-renewed, though I can help cancel and refund $318.75 for you.

  In order to downgrade your site to a free plan, we must revert it back to the point when you installed your first plugin or custom theme on 2021-03-12.

  Your site’s content (posts, pages, media files, categories, tags, projects/portfolios), theme, and customizations, such as widgets and menus, will return to the state they were in on this date. This process will also remove all plugins and custom themes, as well as any content added through them, and you will no longer be able to add plugins or custom themes to this site unless you upgrade again in the future.

  The site will be set into private mode during the downgrade process. You will be able to set the site to a public or coming soon mode later. Normally, the downgrade process should not take more than 15-30 minutes, but for sites with a lot of content, it may take several hours.

  Please let us know if you would like to proceed with this process, and whether you would like to preserve any content added while on your plan.

  I look forward to hearing from you.

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  gduncombe3476 · Member · Jan 10, 2022 at 7:54 pm

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  Yes, we would like to proceed with this process immediately. No we do not need to preserve ANY content.

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  staff-totoro · Staff · Jan 11, 2022 at 1:10 am

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  Hi there,

  Is it possible that you have more than one account with us? I can confirm that carequestinnovation.wpcomstaging.com is a site that is registered here on WordPress.com, but it’s not a site that is listed under your @gduncombe3476 account.

  Instead that site is listed under another login. Please log out of this account and log in to your other account (the one carequestinnovation.wpcomstaging.com is set up under) and then contact support via this link and we will be able to help once we see you are under the correct account: https://wordpress.com/help/contact

  Thanks!

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  simranvijwani · Staff · Jan 24, 2022 at 6:56 pm

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  I’ve replied to the email ticket you submitted, so I’m closing this thread as a duplicate.