Cancel acct. & refund renewal fee.

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  diannewing2 · Member · Feb 4, 2023 at 7:08 pm

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  I was billed $19+ for the above site which I haven’t been able to access for 2 years. WP tells me I don’t have any sites. Please refund this charge and delete my account.

  WP.com: Yes
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

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  staff-ozmodiar · Staff · Feb 4, 2023 at 7:30 pm

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  Hi!

  As you probably know, I’m not seeing any upgrades associated with the WordPress.com user account you are posting from. This typically happens when you’ve ended up with a second WordPress.com user account and that second account is the one that owns the upgrade. You’ll need to log into THAT account in order to make any changes or process a refund.

  If you do not have access to that second account, here are a few options:

  Account recovery overview – https://wordpress.com/support/account-recovery/
  Lost password tool – https://wordpress.com/wp-login.php?action=lostpassword
  Account recovery form – https://wordpress.com/wp-login.php?action=recovery

  Finally, even if you do not have access to the correct account, if you have your payment information you can use our “Why was I charged?” tool. It was built for situations such as this:

  Why was I charged?

  Given that you say you haven’t been able to log in for a few years, I encourage you to jump directly to that last suggestion. It is probably your easiest path to sorting this out!

  Let us know if anything is unclear or you have any further questions.