CANCEL ALL COSTS ASSOCIATED WITH ACCOUNT

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  adayinalittlelife · Member · May 31, 2017 at 4:32 am

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  Good Afternoon,
  I wish to cancel my wordpress account and all associated accounts – I never allowed access to my paypal and somehow it has been charged back to my paypal despite there never being a card connected.
  Can I please request to have all charges cancelled as soon as possible and all accounts relating to me, closed?

  The blog I need help with is: (visible only to logged in users)

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  staff-zinnia · Staff · May 31, 2017 at 2:12 pm

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  Good Morning –

  Yes, I can help you with this account. Your domain registration and G-Suite email renewed for adayinalittlelife.com.

  Once you are able to remove the payment dispute through PayPal I’ll be able to release the funds of the refund back to you. Typically folks have good luck by calling PayPal to cancel the dispute.

  The cancellation is pretty instant and I should be able to release the funds right away. Let me know once you’ve been in touch with PayPal.

  Alternatively, you can leave the dispute in place but it will take months for the refund to process through PayPal this way. By cancelling the dispute I can release the funds from our system which should reach you in about ten days.

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  adayinalittlelife · Member · Jun 1, 2017 at 12:01 am

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  Hi Liz,

  I have cancelled the dispute with PayPal – I am hoping you should have received an email about this from PayPal?

  What is the next step to complete the cancellation and refund?

  Thank you for your assistance.

  Kind Regards,

  Laura

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  staff-zinnia · Staff · Jun 1, 2017 at 11:58 am

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  Hi Laura –

  The dispute has not been cancelled yet. In my experience PayPal seems to get these cancelled more efficiently when they are contacted via phone. Can you follow up on this with them?

  I am more than happy to get these refunds processed but I just can’t release the funds until the dispute is removed from their side. Thank you for understanding.

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  adayinalittlelife · Member · Jun 20, 2017 at 2:30 pm

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  Hello,
  The PayPal case has now closed – may I please request a refund of all costs and my account to be closed?
  Kind Regards,
  Laura

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  staff-zinnia · Staff · Jun 20, 2017 at 2:33 pm

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  Hi Laura –

  I’ve been able to process your refunds of A$34.00 and A$55.00. Let me know if there’s anything else that I can do to help.

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  adayinalittlelife · Member · Jun 20, 2017 at 2:36 pm

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  Thank you for your assistance with this, I really appreciate it.
  Can you please confirm that all automatic renewals are now turned off? I’m hoping I have done it correctly, if not, can you please ensure they are turned off?
  Thank you!

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  staff-zinnia · Staff · Jun 21, 2017 at 7:51 pm

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  Hi Laura –

  That’s correct. You no longer have any upgrades on this account, therefor no renewals will be made in the future from this user account. Best wishes :)