cancel an application from a former wordpress site

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  jordan34501 · Member · Feb 14, 2023 at 5:16 pm

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  We are still being billed for a former site application and I need to cancel it and try to get a refund.

  I don’t have a site with WordPress.com yet

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  helper-heroponriki · Member · Feb 14, 2023 at 7:09 pm

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  Hi there!

  I took a look, and it doesn’t look like there’s any history of purchases, transactions, or billing activity under the account you’re currently logged into, so we’re limited to what we can help with and advise here.

  If you enter the charge details at https://wpchrg.wordpress.com/ we should be able to help you with this.

  The transaction ID needed will be on your bank statement as WordPress followed by a letter/number code. They’ll look like this:

  WordPress XXXXXXXXXX

  If the charge on your bank statement does not follow that format, the charge was not made here at WordPress.com.

  I hope that helps!