Cancel and receive refund on my NO ADS upgrade

  • Unknown's avatar
    gk4marketing · Member ·

    I want to cancel my NO ADS upgrade and receive a $30 refund on the auto renewal that just took place.

    I do not see anyway to do this in My Upgrades area. I have turned off the auto renew feature.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    Hi Gary,
    What is the URL of the .wordpress.COM blog you purchased the upgrade for? That’s essential for you to know in order to proceed. I think it is http://gk4marketing.wordpress.com

    WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.

    Note: It takes from 1 – 2 weeks for the refund to be received.

    Provided you are logged in under the same username account that purchased the upgrade, and you are within the allowed time frame for refunds, you can cancel and request a refund from your dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

    When you are logged in under the same username account that purchased the upgrade what do you see in these two locations please?
    Dashboard > Store > My Upgrades
    http://en.support.wordpress.com/my-upgrades/
    as well as
    Dashboard > Store > Billing History
    http://en.support.wordpress.com/Billing-History/

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