cancel and refun
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Earlier today, I subscribed to the eCommerce plan using my account, (email visible only to moderators and staff), and requested that it be transferred to my other account, (email visible only to moderators and staff). The transfer was successful.
However, after seeking support and attempting to access the support chat, I was informed by the support team that my account, (email visible only to moderators and staff), had been blocked, along with my payment and chat access.
As a result, I am unable to utilize your services, and you have not provided any explanation for this action, nor have you unblocked my payment account. Given these circumstances, I request that you cancel my plan and issue a full refund for the charges incurred.
I believe that the problems and errors in this situation are entirely on your end. Please proceed with the cancellation and refund process at your earliest convenience.
WP.com: Yes
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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Hi there,
I see that you spoke with staff regarding having our internal team review your account. Someone will email you back soon regarding your account and refund. Please continue correspondence over email and they’ll further assist. Thank you! -
they did not send yet and update nor by email and nor here
and i really need urgent support fo r me y issue
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An email will be sent once the staff has completed a review of the issue. You’ll want to also check your spam/junk folders for the email as well. Thank you for your patience during this time.
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hinwe have based more than 5 days and still there are no update from the team!!!
i dont think they are working on ky ticket
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Hi there,
We’ve reached out to you on this via email. If you do have any other questions, please don’t hesitate to reach out to us via that email thread.
Thanks!
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