Cancel and refund

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  stevenashlexington · Member · Jan 7, 2023 at 5:13 pm

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  I’m directed to a page to cancel/refund but that page only gives an option to upgrade. I have not used this plan/domain and thought it was canceled a year ago. But it automatically renewed today. ???

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  stevenashlexington · Member · Jan 7, 2023 at 5:29 pm

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  My account has automatically been renewed when I cancelled it a year ago. How can a refund be processed.

  WP.com: Yes
  Correct account: Yes

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  staff-totoro · Staff · Jan 8, 2023 at 11:39 pm

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  Hi there,

  I do not see any upgrades under your @stevenashlexington WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/

  Is it possible you made your purchase under a different login? What is the URL of the site associated with the upgrade you are needing help with? Happy to check in our system so we can take a closer look.