Cancel and refund

  • Unknown's avatar
    virtualgraceva · Member ·

    Hi I just had a payment come out for my website but I am no longer using the website and would like to cancel the domain and refund the payment. There is no domain under my purchase history, please can you cancel the website and refund the payment?

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • fstat · Staff ·

    Hi there,

    I’ve checked your WordPress.com account and it appears that there have been no upgrades purchased through this account. This might mean the website you’re referring to could be under a different account or possibly hosted with another provider.

    Could you please provide me with the address of your website? This will allow me to further investigate and see if it’s associated with a different account or another hosting provider. Once I have this information, I’ll be able to further assist you.

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