Cancel and Refund

  • Unknown's avatar
    sandybeachdesigns · Member ·

    I attempted to start an account the other day. I paid $99. By the time I was finished, I wanted to cancel. I did cancel, I thought but you took the money out of my checking account. I am very frustrated with your lack of customer support.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    Provided you are logged in under the same username account that purchased the upgrades, you ought to be able to request a refund from your dashboard > Store > My Upgrades
    That is where your upgrades are found.
    Dashboard > Store > Billing History is where your billing history is found

    WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
    http://en.support.wordpress.com/upgrades/#refunds
    Note: It takes from 1 – 2 weeks for the refund to be received.

  • Unknown's avatar
    kardotim · Member ·

    I don’t see any history of an upgrade purchased on your account. It’s possible that it’s just a verification and that your account didn’t got charged. Could you please take another look?

    Looking forward to your reply.

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