Cancel and Refund

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  houseofhestiasite · Member · Jan 22, 2016 at 5:30 pm

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  Hi. I tried to cancel and refund for my wordpress premium within the 30 day period but got an error message saying i should contact support.

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  kulash · Member · Jan 22, 2016 at 6:19 pm

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  How can I get private help?

  If you have a paid upgrade, head over to our contact form and you’ll be able to put in a private support request that way. You can also ask for private help in the forums; just add the modlook tag so staff will see your request and we can email you directly.

  How do I get a Moderator/Staff reply for my question?

  Some issues require staff member help. If you see or add a thread that you know needs staff intervention, you can add the modlook tag to the tags area of the thread to make sure we see it.

  https://en.support.wordpress.com/getting-help-in-the-forums/

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  staff-ozmodiar · Staff · Jan 22, 2016 at 9:10 pm

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  It looks like a refund has been processed for this transaction. I will assume that the issue is resolved unless I hear otherwise from you.

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  houseofhestiasite · Member · Jan 23, 2016 at 6:59 am

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  Hi Rootjosh,
  i have not been issued a refund.
  Just checked my accounts. Please help.

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  staff-ozmodiar · Staff · Jan 25, 2016 at 4:36 pm

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  The account you are posting from Purchased WordPress Premium on 2016-01-01 and I see a refund as being processed 2016-01-22.

  I have processed that refund for you. Please be aware that it can take up to 7-10 business days for refunds to show up on your statement.