cancel and refund

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  brunocosentino · Member · Apr 4, 2016 at 6:52 pm

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  hello,

  wordpress dont’t let me cancel my purchase of twotone theme. it says that ‘User or Token does not have access to specified site’. what i have todo ?

  thank you.

  bruno.

  (email visible only to moderators and staff)

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Apr 4, 2016 at 6:54 pm

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  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.

  Note: It takes from 1 – 2 weeks for the refund to be received.

  You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades > Dashboard > Store > My Upgrades.

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  timethief · Member · Apr 4, 2016 at 6:56 pm

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  P.S. This thread is also tagged for a Staff follow-up. Please subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  staff-doublebassd · Staff · Apr 5, 2016 at 8:49 pm

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  Hey Bruno,

  Not a problem! I have canceled your subscription for the Twotone theme and refunded the charges back to you. It can take between 7-10 business days for the refund to reflect on your bank statement.

  Please let me know if you have any other questions.

  Take care,

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  brunocosentino · Member · Apr 5, 2016 at 9:47 pm

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  Ok, thank you, darnell. I’ll Let you know any problema. Take care, Bruno.

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  staff-doublebassd · Staff · Apr 5, 2016 at 10:06 pm

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  you’re welcome!