Cancel and refund

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  tonyjouanneau · Member · Jun 1, 2016 at 1:29 pm

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  I canceled my WordPress.com Premium the day after i bought it but i’ve been refunded only 73 euros instead of 99 euros ? What’s happened ?
  Thanks

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  staff-zinnia · Staff · Jun 1, 2016 at 3:33 pm

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  Hi @tonyjouanneau – A staff member will be able to assist you in sorting out your refund. I have tagged this thread ‘modlook’ to notify them that you are in need of their help. Please subscribe to the thread as they will contact you here. It may take a day or two to hear back.

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  supernovia · Staff · Jun 1, 2016 at 8:22 pm

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  Hi @tonyjouanneau, thanks for getting in touch. It looked like the system thought you were keeping the domain. I’ve refunded that for you. Cheers!

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  staff-zinnia · Staff · Jun 2, 2016 at 1:46 am

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  Thanks @supernovia !

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  supernovia · Staff · Jun 2, 2016 at 5:37 am

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  Thank you for getting our attention on this thread, staff-zinnia !

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  tonyjouanneau · Member · Jun 2, 2016 at 1:46 pm

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  Thank you so much for your help staff-zinnia and @supernovia, you rock !!

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  supernovia · Staff · Jun 2, 2016 at 10:51 pm

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  Cheers all!