Cancel and Refund

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  jazzys1stoppetshop · Member · Nov 7, 2016 at 3:52 pm

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  Cancel my subscription, and get refunded the $25.

  The blog I need help with is: (visible only to logged in users)

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  staff-zinnia · Staff · Nov 7, 2016 at 4:00 pm

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  Hello –

  I’ll be happy to help you with the refund. However, there are no active upgrades listed on the account you’ve contacted us from. Perhaps you’ve created more than one account?

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  jazzys1stoppetshop · Member · Nov 7, 2016 at 4:11 pm

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  Hi,

  I would have only had one account for the free trial. I didn’t realize I needed to cancel to avoid an automatic charge. At this time I am not ready to start my online store. How do I go about getting a refund for that $25?

  Thanks

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  jazzys1stoppetshop · Member · Nov 7, 2016 at 6:26 pm

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  If there are no upgrades on my account, why was I charged?

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  staff-zinnia · Staff · Nov 7, 2016 at 6:41 pm

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  Please enter the charge details at https://wpchrg.wordpress.com/ to find out exactly what the charge was for.

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  jazzys1stoppetshop · Member · Nov 7, 2016 at 7:52 pm

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  It says no results were found.

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  staff-zinnia · Staff · Nov 7, 2016 at 11:42 pm

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  It says no results were found.

  This means that the charge is not from WordPress.com. There’s no history of this account ever being billed for any upgrades or charges based on what I can see.

  Can you share a link as to where you were using the free trial? It was not on WordPress.com. Perhaps I can help you figure out where it is coming from.