cancel and refund
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Can I cancel this and get a refund?
The blog I need help with is: (visible only to logged in users)
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Refunds https://en.support.wordpress.com/refunds/ are time limited.
- WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
- The refund period for Domain Registrations and Renewals is 48 hours.
- It takes from 1 – 2 weeks or 7 – 10 business days for the refund to be received.
Every WordPress.COM blog has a sole owner. It is the person with the WordPress.COM username account who registered the blog under that username account and a single associated email address, and who is the original Admin of the blogs registered under that username account.
You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew.
If you are not logged in under the correct username account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies prior to logging into another account
You can manage all of your WordPress.com purchases by navigating to the Me section of WordPress.com and then choosing the option to Manage Purchases from the sidebar.
Select any purchase in order to view options for managing it. The options available will be different based on the upgrade you choose.
Canceling and Refunding Purchases
https://en.support.wordpress.com/manage-purchases/#canceling-and-refunding-purchasesIf you still need Staff help type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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Hi there,
I see you’ve already cancelled your upgrades. I’ve processed the part of the refund that didn’t go through automatically, so you should receive the full refund in about 10 business days, depending on your bank.
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hi kokkieh, I didn’t get part of my refund. can someone help me with this? I have the receipt number and transaction ID
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I see you are also receiving staff help in this thread https://en.forums.wordpress.com/topic/refund-help-9?replies=2#post-2923693
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The fact that you have a receipt with a transaction ID confirms that the refund was issued on our end. I issued part of the refund myself.
If you haven’t received it yet, it’s an issue on your bank’s end. Please follow up with them, and provide them the transaction ID from our payment processor.
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carlypeak – Your bank will also tell you how the refund is going to be printed on the statement. Sometimes they do odd things, and don’t list it as a “refund” at all, or simply remove the original charge.
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