Cancel and refund

• 

  diamonddustllc · Member · Sep 5, 2018 at 6:46 pm

  • Copy link
  • Add topic to favorites

  I have been charged $48 from WordPress and I don’t know what it was for. I thought I had already cancelled all services with your company. I would like to cancel this service and receive a refund.

  The blog I need help with is: (visible only to logged in users)

• 

  torres126 · Member · Sep 5, 2018 at 7:57 pm

  • Copy link

  Hi there, I’ve tagged WordPress.com staff to help you with this issue. You’ll likely receive a response within a few hours from a staff member: https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

  Hope this gets resolved soon. :)

• 

  brookedot · Member · Sep 5, 2018 at 10:49 pm

  • Copy link

  Hi there,

  I’ve reviewed the account history for the user you are logged in as diamonddustllc and do see your domain was canceled two weeks ago and a refund was issued. However, I do not see a $48 charge which is the cost of our Personal Plan.

  Could you let us know the site or WordPress.com username of the account associated with the charge? You may also manage your purchases yourself from:
  https://wordpress.com/me/purchases/