Cancel and refund a domain purchase. Contact Support NOT WORKING

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  emibelli · Member · May 10, 2011 at 6:49 pm

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  Hello, I need to cancel a domain purchase I just did and the Contact Support link is not working and this needs to be done urgently as there is little margin for this cancellation to be done (2 days).

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · May 10, 2011 at 7:23 pm

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  You can request the refund from your dashboard. I will also flag this thread for Staff attention.

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  emibelli · Member · May 10, 2011 at 7:26 pm

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  The domain purchase “Cancel and Refund” button is not available from my dashboard and the Support contact form is not working.

  Thanks for flagging the post for staff.

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  timethief · Member · May 10, 2011 at 7:29 pm

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  You’re welcome and not to worry. Staff will respond to this when they can.

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  staff-blorbo · Staff · May 10, 2011 at 8:36 pm

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  Please contact us via support@wordpress.com to request a refund.

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  theverygoodvegan · Member · May 11, 2011 at 2:08 am

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  I am in the same boat. Disappointed that I can’t get through. I have tried leaving a note at the email address support@wordpress.com, but fear no one is there. Not leaving a good taste in my vegan mouth.

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  timethief · Member · May 11, 2011 at 2:13 am

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  Please don’t worry about this. Your refund will take place when Staff can get to it.

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  emibelli · Member · May 11, 2011 at 3:26 am

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  I am very happy to say that my issue was addressed quickly and efficiently. A while after the thread was marked for staff, I was told to contact support@wordpress.com; so I did.

  A very friendly representative told me that my issue was being taken care of, but that there was no guarantee that the domain name would be available after it was released (which is understandable). So now all I have to wait is for the refund to show up on my bank! :)

  So for this I say thanks to the very kind and diligent staff at WordPress!

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  staff-blorbo · Staff · May 11, 2011 at 6:20 am

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  emibelli, you’re quite welcome, and thank you for your kind words!

  theverygoodvegan, I can’t seem to find any cancellation request from you, though I suppose it’s possible that it was already taken care of. If this isn’t the case, please contact us again via support@wordpress.com

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  strahmautomation · Member · May 11, 2011 at 7:11 pm

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  Hi! I also need to cancel a domain purchase. When I saw the contact support page was down I finally found this forum after searching for a while! I contacted support via e-mail this morning and I have not heard anything back from them yet. My first day is almost officially up…what should I do if I do not hear from them by my 2 day limit to cancel? Will I still be ok since I contacted them before it expired?? The domain I need to cancel is: strahmautomation.com
  Thanks in advance!!!

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  timethief · Member · May 11, 2011 at 7:20 pm

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  Please read the entry directly above your own and do not fret about this. As you have have contacted Staff by email they will reply to you by email as soon as they can.

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  staff-blorbo · Staff · May 11, 2011 at 7:26 pm

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  strahmautomation, don’t worry, you’ll hear from us before the 2-day limit is up.

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  strahmautomation · Member · May 11, 2011 at 7:32 pm

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  Thanks for the quick responces!!

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  timethief · Member · May 11, 2011 at 7:43 pm

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  You’re welcome from me. :)

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  staff-blorbo · Staff · May 11, 2011 at 8:34 pm

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  You’re welcome!