Cancel and refund button doesn't work-Help from staff needed

  • Unknown's avatar
    juliendeming · Member ·

    Hello,
    It’s my fourth message on this board and I have yet to get in touch with someone from the staff. My blog drarchitectes.wordpress.com. I have recently updated it to premium wordpress (the adress is now drarchitectes.com).
    As I’ve said in my previsous messages, I bought a “studio theme” about two weeks ago for 79$ and I would like to cancel it, as I am using the sketch theme at the moment. Unfortunately the “cancel and refund” button in “my upgrades” doesn’t work. Whenever I click it a new window pops up with just a title in it I’ve tried it on serveral computers and pretty much every browser.
    Could you please help me cancel it?
    Regards

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    Go to https://en.forums.wordpress.com/topic/cancel-and-refund-button-doesnt-work?replies=8#post-2289747 and post there only as that thread is tagged for Staff.

    What’s required is your patience as Staff work through all forum threads tagged for their attention and through all email support tickets in chronological order based on datestamps and timestamps – first posted first served, as would be expected.

    How long it takes to clear the threads and support tickets depends on how many Happiness Engineers are working on them at any given point in time. It also depends on how complex the issues in each thread and ticket are are.

    Please don’t bump your thread here by posting into it again and don’t bump any of the other multple threads you created either because it’s not in your best interest to post to into any thread after it has been tagged for Staff help. Doing that moves the timestamps forward and it takes longer to get a response. Posting new threads simply means they go to the back of the queue.

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