Cancel and refund my G-Suite automatic renewal account

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  info284418137 · Member · Sep 1, 2018 at 1:35 pm

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  Hi, please cancel my gsuite auto renewal account and refund if charged already

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  fstat · Staff · Sep 1, 2018 at 2:44 pm

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  Hi there,

  I don’t see any purchases made under the account you’re using to contact us. Please connect to the account that made the purchase and contact us again to issue you a refund.

  Also, let us know the domain name associated with the G Suite account so we can have a look.

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  info284418137 · Member · Sep 4, 2018 at 8:31 am

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  Domain name is leetsocialevents.com

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  staff-zinnia · Staff · Sep 4, 2018 at 12:36 pm

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  Thanks for providing the domain. Sign in to the leetsocialevents user account and post back here, then we can proceed.

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  info284418137 · Member · Sep 4, 2018 at 12:50 pm

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  Please refund here

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  staff-zinnia · Staff · Sep 4, 2018 at 12:52 pm

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  We need to hear from you under the leetsocialevents user account. Currently you are signed in to a different one, info284418137.

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  info284418137 · Member · Sep 4, 2018 at 2:22 pm

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  I am already logged in as (email visible only to moderators and staff)

  Don’t know why it is showing something else?! This is so sophisticated for me

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  gemmacevans · Member · Sep 4, 2018 at 4:24 pm

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  It looks like your browser may be storing the login details for info284418137 so please try logging out of this account from the My Profile page and clearing your browser cache:

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  Then log back in with the username leetsocialevents (you can double check which account you are logged in to from My Profile).

  I am already logged in as (email visible only to moderators and staff)

  The email address you mentioned is connected to the account you are logged in to at the moment, not the account that owns the domain so try the username I mentioned above and see whether that helps.

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  info284418137 · Member · Sep 5, 2018 at 6:27 am

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  Hi WordPress,

  I got charged extra $10 extra as an overdraft on my bank account, can you please reverse that please.

  Thanks,
  Sam

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  info284418137 · Member · Sep 5, 2018 at 6:42 am

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  This login should fix it up

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  info284418137 · Member · Sep 5, 2018 at 6:45 am

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  Removed cache and login…. still doesn’t work

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  kokkieh · Staff · Sep 5, 2018 at 8:14 am

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  Hi there,

  I see you also contacted us via email from the correct email address for the leetsocialevents account, and we replied to you there yesterday to say that the payment has been refunded.

  You should receive the full refund in about 10 business days, depending on your bank’s processing times.

  I’m closing this thread to further replies. Please reply to the open email ticket if you need any more help with this.