Cancel and refund not successful
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After selecting the Confirm cancellation in my email, I have been prompted to the below message when redirected back to the site;
“Upgrade not cancelled and refunded. There was a problem refunding your payment. Please contact support.”
Please help to process my refund.
The blog I need help with is: (visible only to logged in users)
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Hi,
I’m sorry for the inconvenience that you have faced. I have tagged this post for staff assistance. A WordPress.com staff member will soon be here to help you out. Please subscribe to this thread by clicking the ‘subscribe to this topic’ link on the sidebar, so that you will be notified of staff replies immediately.
– Hari.
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hi harish. appreciate your prompt response. the refund is urgent as I’d like to explore my options further. please render the assistance needed as soon as it is possible. it has been quite frustrating to handling what was suppose to be a simple option.
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I signed up for a $99 annual plan, then I upgraded to $199. I canceled the plans with in a week, I only got the second plan refunded, which is $181 after the charge of $18 domain fees.
What about the $99 I paid at first, I would like to receive a full refund of that as well.
My website is http://www.pearlbisque.com
Someone from WordPress please help me.
Thank you.
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@josiezhao
You have hijacked three forum threads now posting the same thing into them as evidenced here https://en.forums.wordpress.com/profile/josiezhao – please stop. Return to this thread and post there only please https://en.forums.wordpress.com/topic/wordpress-is-not-giving-me-my-refund?replies=5#post-2471457 -
hi harish. appreciate your prompt response. the refund is urgent as I’d like to explore my options further. please render the assistance needed as soon as it is possible. it has been quite frustrating to handling what was suppose to be a simple option.
WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.
Note: It takes from 1 – 2 weeks for the refund to be received.
Provided you are logged in under the exact same username account that purchased the upgrade, and you are within the allowed time frame for refunds, you can cancel and request a refund from your dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades
See here:
Dashboard > Store > My Upgrades
http://en.support.wordpress.com/my-upgrades/
as well as
Dashboard > Store > Billing History -
Hi sistersofinpiration, I see that Kristen helped you with this refund via email. You can find your refund receipt in your Billing History. If you have any more questions or concerns, please reply directly to Kristen’s email and she can continuing helping you out there. :)
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