cancel and refund please

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  snowmonkeymediaus · Member · Nov 3, 2017 at 5:17 pm

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  I was auto renewed for this service which I tried out last year. The site was never completely establish as the business never took off. I would like to cancel this service and get a refund of $99 as well as close my account.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Nov 3, 2017 at 5:20 pm

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  What is the domain URL?

  Refunds and cancelling upgrades
  There are no prorated refunds. Refunds https://en.support.wordpress.com/refunds/ are time limited.
  • WordPress.com provides a 30-day refund from date of purchase on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
  • The refund period for Domain Registrations and Renewals is 48 hours.
  • It takes from 1 – 2 weeks or 7 – 10 business days for the refund to be received after canceling an upgrade and requesting one.

  You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. Canceling and refunding purchases http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  If you are not logged in under the correct WordPress.COM username account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies prior to logging into another account

  If you did not register the site under your username account and do not have the required access, then you need to contact the person who registered the account and site under it, and have them act or transfer the site to your username account by using this process. http://en.support.wordpress.com/moving-a-blog/#transferring-your-blog-to-another-user-or-account

  Canceling domains
  It is important to know that cancelled domains are not released by the registrar immediately. Also note that here’s no guarantee you’ll be able to use a domain again as it may be sold to someone else. Therefore you should cancel a domain, if and only if, you are sure you do not wish to use it again.

  If that does not resolve your issue. Provide the following first:

  The URL of the domain in question.

  The username account that registered the site in question and purchased any upgrades for it.

  Whether or not you wish to use the domain on another site.

  Then type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  supernovia · Staff · Nov 3, 2017 at 8:04 pm

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  Hi @snowmonkeymediaus, it looks like you disputed the payment. We can’t refund until that’s resolved, so can you let your bank know the payment was valid and we’ll be refunding from our end?

  If you have already closed the dispute with them, let us know. Sometimes it takes a bit to show up here.