Cancel and refund purchased theme
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Hello, I am trying to cancel and refund the Theme Standard for my blog, purchased 3 days ago (and am no longer using) , however when I click “Cancel and refund” there are no further options to click when the the Cancel and Refund.
Thank you for your help.
The blog is nyctoparis.com
The blog I need help with is: (visible only to logged in users)
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Provided you are logged in as Admin under the exact same username account that registered the blog and purchased the premium theme upgrade, you ought to be able to request a refund from your dashboard > Store > My Upgrades and disable auto-renew.
WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
http://en.support.wordpress.com/upgrades/#refunds
Note: It takes from 1 – 2 weeks for the refund to be received. -
Thank you for your answer, however when I try and do so a “cancel and refund” headed window pops up but there is nothing inside the window except the heading text, so I can’t click on any buttons. So it doesn’t look like anything has been processed.
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You have to choose and activate a different theme before you can get a refund. Might that be the issue? Because your blog always has to have a theme.
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I have activated a different theme. Maybe it takes a couple of days for this to register?
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No, I did mine and got the refund within the same day.
Can you try hitting TAB when the pop up exists and maybe you can get to the Refund button that way?
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Hi Margaret, I’ve replied to you about this in your other support thread here:
https://en.forums.wordpress.com/topic/refund-of-theme-not-working
You’re welcome to reply there if you have any other questions about that. :)
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