Cancel and refundationa

  • Unknown's avatar
    preseliteme · Member ·

    Hi, I purchased a premium plan on Sunday, April 16th. While purchasing it says that I have 14 days to cancel it and get a refund. I’m trying to cancel my plan now but don’t see a refund option. Can you help, please?

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • machellie · Staff ·

    Hi there, @preseliteme!

    Your WordPress.com Premium plan is still within our refund window but your domain can’t be refunded at this time. We have a refund policy of 96 hours from purchase for all domain purchases.

    Saying that, you can still cancel and refund your plan. To do so, you will want to head to the following link:

    https://wordpress.com/me/purchases → WordPress.com Premium → Cancel plan

    However, do you mind sharing why you are looking to move away from WordPress.com? Did you have issues building your site with us? Your feedback is important to us and helps us improve our products.

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