Cancel Auto Annual Subscription & Get Refund

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  bmsolomon · Member · Nov 30, 2020 at 8:54 pm

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  I just recieved an email notifying me that my domain name and WordPress subscription auto renewed (annually). I would like to cancel this auto renew and try to get a refund. How do I do that?

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  supernovia · Staff · Nov 30, 2020 at 10:03 pm

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  Hi! We can help with that. We just need you to log into the correct account first.

  Can you log out, then log in again using the email address that received the notification? Then respond again here, or reach out at https://wordpress.com/help/contact .

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  givinggrace56 · Member · Dec 1, 2020 at 1:25 pm

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  I logged in under the email address that received the notification. What next?

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  staff-ozmodiar · Staff · Dec 1, 2020 at 4:09 pm

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  Excellent! Now that you are logged into the correct account, here is a support document that will explain how to turn off auto renewal of your plan:

  https://wordpress.com/support/manage-purchases/#turn-off-automatic-renewal

  Please take a look and let us know if you have trouble or other questions.

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  givinggrace56 · Member · Dec 1, 2020 at 9:39 pm

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  I believe it worked. Thank you!