Cancel auto domain subscription

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  hellosmokeshow · Member · Jan 17, 2021 at 9:06 pm

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  I would like to cancel the domain for amandamescall.com and make sure it is off auto pay along with anything else I have on auto. I can’t find the domain, purchases, payment methods on the site and need help. Thank you.

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  aleone89 · Staff · Jan 18, 2021 at 10:55 am

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  Hello there,

  It sounds like you may need to recover the account that manages that purchase.

  Please see this guide on how to recover a WordPress.com account: https://wordpress.com/support/account-recovery/

  If you’re able to locate a transaction ID, this would be most useful. A transaction ID should be present on the statement of the card that was used to make a purchase with WordPress.com: https://en.support.wordpress.com/billing-history/#retrieving-a-transaction-id

  I hope this helps.