Cancel auto-renew

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  sarahgabriel25 · Member · May 19, 2016 at 12:33 pm

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  I need to cancel my domain before it autorenews on May 23. I received an email saying it will renew for $18 but when I go to Manage my Purchases it says the plan I have is free.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · May 19, 2016 at 3:13 pm

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  The domain mapping must be removed before you proceed.
  See: Deleting a site with upgrades https://en.support.wordpress.com/delete-site/#deleting%C2%A0a-site-with-upgrades

  Please read this support doc also https://en.support.wordpress.com/manage-purchases/#auto-renew

  You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and to disable auto-renew.

  Provided you are logged in under the same username account that purchased the upgrade, and you are within the allowed time frame for refunds, you can cancel and request a refund from your dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  To make sure you succeed I will type modlook into the sidebar tags on this forum threads for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then we subscribe to this thread so we are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  supernovia · Staff · May 19, 2016 at 11:29 pm

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  Hi @sarahgabriel25, this domain was registered under another user. Are you able to log out, then log in again using the email address that gets renewal notifications?

  Or if you need a hint as to who owns it, you can see the other users on your account here:
  https://wordpress.com/people

  Basically, as soon as you’re logged in as the domain owner, you can cancel or contact us to have us cancel it for you. You just can’t do that as the non-owner.