cancel auto-renew
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Hello,
i’ve been trying to find where to cancel my auto-renew subscription without success. I can’t find it on purchases, doesn’t appear, nor the option to cancel my subscription. Could you cancel the auto-renewal associated to my account?best regards
Elisangela PereiraThe blog I need help with is: (visible only to logged in users)
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Please read: Auto Renew https://en.support.wordpress.com/manage-purchases/#auto-renew
You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades
Post that information and then type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Next subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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well…
before send the email I read all that and I don’t know any other way to be logged in, only as an admin. So, again I’ve tried all that but in my page there’s no such option.
Plus, I’m getting this 404 error for months and couldn’t find the resolution for that.
Hopefully the wordpress customer team should be able to help us, because sometimes just reading your tips is not enough to solve the problem.
Much appreciated help -
I have checked again and my plan is free but, that might be the reason I don’t have the option to cancel subscription, but I pay Yearly, so don’t understand why my plan shows as free.
https://wordpress.com/plans/www.simplesmentepaty.com
https://wordpress.com/purchases -
Hi there,
That site is a self-hosted WordPress.org site. Your account does not own any sites or upgrades on WordPress.com. You can access the site on WordPress.com because you’re using the Jetpack plugin, but your site itself is not with us.
Your site is hosted by Bluehost, and your domain was also bought there, so it’s most like them that you are paying for your site. Please contact support at Bluehost.com for help with this.
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