Cancel auto renew

  • Unknown's avatar
    inchhighadventures · Member ·

    Hi,

    I never used my WordPress account and it’s been closed for nearly two years. I keep getting charged payments on auto renewal. I cannot find where to cancel auto renew. Please cancel all payments please and delete my account.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    otpidusprime · Member ·

    Hi @inchhighadventures,
    I am tagging this thread for staff attention.

    Meanwhile you can read these:

    How can I turn off automatic renewal for my domain name or plan?
    You can turn off automatic renewal for your domain name or plan by choosing the option to cancel on the Purchase page. If your domain name or plan is outside of our refund window then it will stay active until its expiration date and you will not be automatically charged for its renewal.

     

    How can I cancel my plan?
    You can cancel your plan via Purchases. Click the button to Cancel below the plan details. Follow the prompts to cancel your plan, and be sure to check your email for a link to confirm your cancellation.

    Both of the above stated here: https://en.support.wordpress.com/faq-renewing-and-canceling/
     
    re: Deleting Accounts
    WordPress.COM accounts cannot be deleted permanently once created.

    But if you still wish to deactivate your account and leave WordPress, you can follow the instructions given here: https://en.support.wordpress.com/deleting-accounts/

    IMPORTANT NOTE:
    Even if you deactivate your account your username is not removed from the database, so that it’s not available to any other users when they are registering for a new account. This is done to keep you from being impersonated by anyone else.

    Thanks! 🙂

  • Unknown's avatar
    otpidusprime · Member ·

    Okay, seems like someone already tagged the thread for staff attention while I was framing the answer. Please wait patiently, someone from the staff will be here to assist you soon.

  • supernovia · Staff ·

    Hi @inchhighadventures, I don’t see any recent charges on this account. Do you have another account through us? If you aren’t sure and need help finding it, fill in the form at https://wpchrg.wordpress.com/ and we’ll help you figure it out. Cheers!

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