Cancel auto renew

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  jglazier007 · Member · Feb 13, 2023 at 5:13 pm

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  I want to cancel auto renew.
  My account shows no purchases or sites
  I was just billed
  How do I cancel?

  Correct account: Unknown

  The blog I need help with is: (visible only to moderators and staff)

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  staff-doublebassd · Staff · Feb 13, 2023 at 5:56 pm

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  Hi there,

  I would be happy to assist you in canceling and refunding your purchase. However, as you mentioned, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into refunding the subscription purchase.

  If you aren’t sure about the charge on your bank statement, you can fill out the form at wpchrg.com, and it will help you find the correct account along with what you were charged for. You can also reach out to billing support there directly.

  Let me know if you have any questions.

  Thanks!